Welcome! Customer Service/Billing
9105 East 56th Street, Suite D
Lawrence, IN 46216
Office: 317-542-0511
Fax: 317-549-4842
After-Hours Emergency: 317-260-0220
The Customer Service/Billing Office is located in the Harrison Centre next to Great Clips, at the southwest corner of 56th Street and Post Road. The office is open from 8:00 a.m. to 4:30 p.m. Monday through Friday. There is a kiosk located behind the Harrison Centre that is available for making payments only and is not staffed. All payments left at the drop off kiosk should be checks or money orders only. Please do not drop off cash payments at this location. To reach a customer service representative during normal business hours, please dial 317-542-0511, press 1 then 3.
Billings
Our Meter Readers read your meter monthly. Your account is billed monthly. If, for any reason, LU cannot get a reading from your meter, your bill will reflect an estimated reading. (Estimated readings are denoted with the letter E after the reading.) Although we strive to read your meter monthly, there are times when we cannot (i.e. weather conditions; a problem with the meter). Due to our computer software, we are unable to change a customer’s billing cycle or due date.
LU bills in two cycles as follows:
| Accounts beginning with: |
Are billed on: |
And due on: |
|
01, 02, 03, 04, 05, 06, 07, 08, 10,
11, 16, 20, 28, 29, 31, 32, 33, 34 |
25th |
15th |
|
09, 12, 13, 14, 15, 17, 18, 19, 21,
22, 23, 24, 25, 26, 27, 35, 36, 37 |
10th |
30th |
To accommodate holidays and weekends, LU may bill on different days.
Late Charges
Current charges become delinquent if not paid within 17 days after the billing date. If any portion of the current charges remains unpaid after the bill becomes delinquent, a late payment charge will be added to your water charges in the amount of 10 percent of the first $3.00 plus 3 percent of the excess over $3.00. Late fees are assessed on your sewer charges at a rate of 10 percent of current bill if not paid within 17 days after billing. A penalty of 50 cents will be added to any delinquent trash charges.
Payments
When mailing a payment, please detach the bottom portion of your bill and send with your payment. The upper portion of your bill is your receipt. If you do not provide your payment stub, there may be a delay in posting of your payment.
When paying in person, please bring the entire bill with you. The top part of the bill will be stamped when paid and returned to you for your files.
Checks or money orders should be made payable to City of Lawrence Utilities.
LU accepts Visa or MasterCard. You can also have your payment automatically withdrawn from your checking account on your due date. You will need to fill out the application, attach a voided check, and mail back to the Customer Service Office. (For a copy of this form, click here). At this time we are unable to provide bill pay through our website but hope to have it available sometime in the future.
Disconnect Notices
If you carry past due charges of $30.00 or more, your next bill will be a disconnect bill. Your disconnect bill will specify the disconnect date. If you do not pay at least the past due amount by the due date, your service will be scheduled for disconnect. If you are unable to make a payment, please come into our office to sign an extension. We cannot accept extensions via phone or fax.
Non-Sufficient Funds
There is $25.00 charge for returned checks. When a check is returned from your bank due to non-sufficient funds, the amount of the check is posted back to your account, along with the $25.00 NSF charge. The check will be mailed back to you along with a letter stating you have one week to correct the deficiency. If we do not receive payment in cash or money order, your service will be scheduled for disconnect. If you made a payment by check to avoid disconnect and the check was returned non-sufficient funds, your service will be scheduled for an immediate turn-off. In addition, if a check was written to resume service from a scheduled disconnect and the check is returned non-sufficient funds, your service will be scheduled for an immediate disconnect.
Unpaid Sewer Balance
Property owners are legally responsible for any unpaid sewer balances per Indiana Code 36-9-03. If you lease your property and your tenant leaves an outstanding balance in sewer, the ultimate responsibility lies on the property owner. If the sewer portion remains delinquent, additional fees and liens can be placed on the property.
News
Get the latest news related to the City of Lawrence Utilities.
City of Lawrence Utilities to Flush Mains City of Lawrence Utilities will be flushing water mains in the City of Lawrence from Sunday, September 26, 2010 through Thursday, October 21, 2010.
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Calendar
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